How to Identify and Fix Common Vacuum Problems ?
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Is there anything else I can try? Model Callisto
Keep in mind this is repairable, and if the unit is less than 5 years old it should still be under warranty.
Good luck .
I did see a card in the box saying “For the Shiatsu
The large tag says “For the shiatsu mechanism to function, you MUST remove and discard screw BEFORE using this cushion. Failure to do so WILL CAUSE PERMANENT DAMAGE TO THE PRODUCT”. The manual does not mention this screw. There is a two year warranty and a $(ten dollar) handling fee for warranty repairs. I suppose that the warranty is void if you do not remove the screw, however, it seems that only by luck would one normally find this shipping screw (and tag) that holds the rolling mechanism in place during shipping....Remove the screw from the back as instructed by the manual.When you first get the massage cushion you will need to open the box and set it up. The first thing you need to do is remove the safety screw. This screw is holding the massage mechanism in place for shipping purposes. If you do not remove this screw before you turn it on you could permanently damage the cushion.After removing the screw you need to find a good chair and strap it on and plug it in. There are two straps that you need to attach. One is on the back and the other is where the back meets the seat. Once those are around the chair then you plug in the transformer to the wall and the massager.After setting up the massager all you need to do is sit on it and turn it on. You may want to start out with a rolling massage so that you can get a feel for the massager.————–.but as you mentioned, that its a used product, then yes the screw must be already removed by the previous user.and in that case, it indicates any thing internally is got shorted, a loose wire or shorted transformer or burned circuit or weak motor.This are few possibilities , that can cause the problem.Also check batteries in remote.——— And i dont think, this problem is caused by you.This problem must be there before buying this product.Thats why, the user must have sold this on ebay.A local electrical parts repair store tech can get the internal board checked and confirm.If this board is faulty or any small loose wire or shorted wire.————–.This should help.Thanks.Helpmech..
Looks like a common fault with this particular model judging by the number of complaints on the web.
.Take it to your local vacuum repair shop and they should be able to fix it for a nominal fee.