Dyson DC28 Animal Bagless Upright Vacuum
How to Identify and Fix Common Vacuum Problems ?
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Relevant Questions and Answers :
the most relevant questions and answers related to your specific issue
I’m sorry to hear your DC28 doesn’t seem to be working correctly. It sounds as though the change-over valve may be jammed – this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.
You may find a blockage is jamming the valve – you can check for this using our online Support guide:
http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL
If you can’t find any obstructions, please get in touch with us directly as we’d appreciate the opportunity to provide further assistance. If you email us at as[email protected], we’ll be in touch as soon as possible.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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I’m sorry to hear you’re having difficulty standing your DC25 Animal upright. It sounds as if the stabiliser needs realigning. This is simple to do – please follow the steps shown in the video below.
If you’d like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
I’m sorry to hear you’re having difficulties with your DC17. This issue sounds unusual, and we’d appreciate the opportunity to provide further assistance. Please call us free on 1-866-693-9766 – or if you’d prefer, email your details to [email protected]. Someone will be in touch as soon as possible to help.
We’ll look forward to helping you resolve this.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
.A clog in the hose, UR or canister. Detach hose. Drop small coin in one end and lift hose causing it to roll out the other. If it does, no clog in hose. Drop same coin into hose opening on power head. If it rolls out, no clog in PN.
.Broken fan blades, UR. Needs to be taken to shop for repair/replacement.
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.A reset button is for use if the motor isn’t running, so won’t have anything to do with the suction.
It is possible that if the hose is blocked that the wand handle may become jammed. For help releasing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) and one of our advisors can talk you through releasing this.
Kind regards
Darran
Dyson Customer Service