Dyson DC25 Animal Bagless Upright Vacuum
How to Identify and Fix Common Vacuum Problems ?
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Locate the u-bend cover, press the yellow release button, and look for any possible blockages. These blockages may be preventing the machine from locking in its upright position as well as reclining when already locked.
Also, make sure the charger is plugged in correctly too. Batteries don`t last forever depending on age and use. You may need to buy a new battery if your Dyson vacuum is turning on and off after only a few minutes of use.
To view your machine`s full warranty terms and conditions, please visit the Dyson Support page and follow the prompts to select your Dyson machine`s Owner`s Manual.
If your vacuum was working fine and then suddenly shut off, it may have overheated. Most vacuums are equipped with a thermal protector safety switch that won`t allow the motor to run when it becomes overheated. You will need to wait for 30 minutes to 2 hours, depending on your machine, to try again.
Common causes of the machine overheating are because the filter needs washing or the machine is blocked. In addition, if the Dyson vacuum turns off while in use, unplug the machine and let it cool down for about an hour before plugging in again.
Relevant Questions and Answers :
the most relevant questions and answers related to your specific issue
I’m sorry to hear you’re having difficulty with your DC25. If the switch doesn’t seem to be working correctly, I’d encourage you to get in touch with us directly as we’d appreciate the opportunity to provide further assistance.
You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, so one of our advisors can run through some troubleshooting with you.
We’ll look forward to hearing from you.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
Your DC25 is equipped with a sensor which shuts off the brushbar if something jams it. After you’ve checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine. For guidance in doing this, please follow the steps shown in the video below.
Please note, the brushbar will never rotate when the machine is standing upright, so make sure you’ve reclined the machine it into the vacuuming position before testing it.
I’m confident this will resolve the issue, but if you’d like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com/
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I’m sorry to hear you’re having difficulty standing your DC25 Animal upright. It sounds as if the stabiliser needs realigning. This is simple to do – please follow the steps shown in the video below.
If you’d like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
Sorry to hear you’re experiencing a problem with the power button on your DC25.
In case you haven’t tried this, give the button a firm push all the way down. If this doesn’t resolve the issue, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US) so we can help.
Kind regards,
Jack
Dyson Customer Service
Looks like a common fault with this particular model judging by the number of complaints on the web.
.Take it to your local vacuum repair shop and they should be able to fix it for a nominal fee.