Dyson vacuum power cord – Dyson Ball DC24 Bagless Upright Vacuum

ANSWER : Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn’t rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am – 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

ANSWER : Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you’ve checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you’d like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

ANSWER : You DO NOT have to take your machine to a “certified technician” to fix
this problem. Stand behind your machine, lean
over and look at the front: Right in the center of the opening between the
machine and the beater bar head, you will see a black tab. Simply slide a
thin, flat-head screwdriver down and magically the machine will
release. NOW: once it\\’s released, simply examine the area where your
screwdriver JUST slid down…see the dirt and gunk? DON\\’T follow the
MANY suggestions of adding lubricant “which only works for a short
while” (by their own admission) WIPE AWAY THE DIRT AND GUNK and voila!
YOU are now a “certified technician” and you didn\\’t have to sit through
any technical school to get there! You go girl!!!!!!!

ANSWER : Hi there,

To remove the brush bar from your DC24, please follow the steps shown in the video below. Any threads, hair or other debris can be removed with scissors, but please take care not to damage any of the bristle tufts.

I hope this helps – if you’d like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

ANSWER : Hi there,

To remove, clean and replace your DC24’s brush bar, please follow the steps shown in the video below.

I hope this helps – if you need any further assistance or advice, please visit www.dyson.com and click ‘Support’, or call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

ANSWER : Hi Janice,

If you’re concerned your DC24 may have a blockage, please follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

You may also want to wash the filters if you haven’t done so already. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely somewhere warm before replacing them – you may find the video below useful when doing this.

If you’d like any further assistance with your machine, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

ANSWER : The aforementioned solutions probably never even attempted this fix on this model. The handle does NOT need to come off. but the 5 screws on the front housing DO: 2 above the light and 3 below it. Then to get the colored housing off you need to access 2 screws on the underside that are beneath the agitator roller. To do that, obviously the 4 screws holding the bottom plate need to come off too. Here’s a link to a schematic that might help as you attempt to do this, (assuming that you still do!) http://www.elkypro.com/hoops2005/vacuum_parts/hoover/U5461-900.html

Once you have the main body housing cover off, then you can access the 2 screws atop of each trunnion cover that holds the motor assembly cover halves together. If you’ve made it this far, then gently pry apart the motor halves keeping even as yo do. Now you can see all the wiring necessary to cut and splice. Happy cord replacing! As for me, I am headed for the store, as I am not so sure I can remember how to get the darn thing put back together. But it was fun taking it apart!

ANSWER : Call 1-800-948-1358 ask for Buck mon.-fri. 9am-5pm est sat.9am-1pm est