Dyson DC21 All Floors Stowaway HEPA Bagless Canister Vacuum – Iron/Titanium/Yellow\015 I have a Dyson 21 for the past three years and loved it until recently. The motorhead keeps shutting off. So I cleaned the filer, let it dry the 12 hours, and even bought a new motor head for $150. I tested it today and it still keeps shutting off. I checked the hose for obstructions (which there were none), made sure everything was cleaned and NOW I am at a loss. What else can I do?????\015
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I’m sorry to hear you’ve had difficulty with your DC21 Motorhead. I’m not sure if you’ve already been in touch with us directly? If not, it would be worth giving us a call so we can confirm if we’re able to help under the terms of your machine’s warranty.
Our freephone Helpline number is 1-866-693-9766 (US), or 1-877-397-6622 (CA). If you’d prefer, you can email your details to us at [email protected], and someone will be in touch as soon as possible.
Dyson Online Customer Support
I am going to sound like a broken record but here is my same answer to another person with the same problem.
I have I had the same problem with my Dyson DC16, where it only runs for a few.seconds at a time with each trigger pull. My husband called Dyson.(Canada) and without hassle they shipped us a replacement part which I.just received this morning. The replacement part sent to us is: DC16.Main Body with Rating Plate. It is also under warranty for 1 year. The.great customer service makes up for the flaw in the machine. Also,.Dyson is aware of the problem. Hope this helps.
.Sorry to hear you’re having a problem with your DC07. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1940&product=DC07-SY
.If you’re still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.
.Dyson Customer Service
If there are some common things I could check/fix, things that might go wrong, I would like to check them out and get this machine going again.
However if the machine was not being used and will simply not switch on, then we would recommend contacting our Helpline on 0800 298 0298.
Dyson Customer Service
What are my alternatives? If I can’t service this machine without returning it to Dyson, I won’t ever buy another one.
.The original Dyson part number for the brush bar (often called brush roll) is: 911961-01
.If you type the above part number into Google Products (click link below) you will get a list of suppliers at varying prices. A genuine Dyson part will cost about $20-25. There are some cheaper replacements available but you may need a different belt to use these, so I suggest you buy an original. Make sure the supplier states the part is Original / Genuine Dyson or OEM.
.I can’t help you locate a Dyson service centre in Albuquerque, but you should be able to fit the new brush bar yourself. If you do need a local service centre, you can call Dyson on the following number – they will provide details of your nearest authorised service centre:
.Dyson Helpline (USA): 1-866-MY-DYSON / 1-866-693-9766
.8am – 8pm (CST) Monday to Friday
.9am – 3pm (CST) on Saturday
.10am – 2pm (CST) on Sunday
.If you need any further assistance, please post back.
.Please rate this solution if you find it helpful. Thanks!