Dyson Ball DC24 Bagless Upright Vacuum\015 My brushbar head is not spining on my dyson dc24\015
How to Identify and Fix Common Vacuum Problems ?
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Relevant Questions and Answers :
the most relevant questions and answers related to your specific issue
To remove the brush bar from your DC24, please follow the steps shown in the video below. Any threads, hair or other debris can be removed with scissors, but please take care not to damage any of the bristle tufts.
I hope this helps – if you’d like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
If you’re concerned your DC24 may have a blockage, please follow the steps shown in our online support guide:
You may also want to wash the filters if you haven’t done so already. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely somewhere warm before replacing them – you may find the video below useful when doing this.
If you’d like any further assistance with your machine, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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.Sorry to hear you’re having a problem with your DC07. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1940&product=DC07-SY
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.If you’re still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.
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.Kind regards,
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.Jack
.Dyson Customer Service
With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.
If this doesn’t rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am – 10pm, 7 days a week.
Kind regards
Darran
Dyson Customer Service
What are my alternatives? If I can’t service this machine without returning it to Dyson, I won’t ever buy another one.
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.The original Dyson part number for the brush bar (often called brush roll) is: 911961-01
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.If you type the above part number into Google Products (click link below) you will get a list of suppliers at varying prices. A genuine Dyson part will cost about $20-25. There are some cheaper replacements available but you may need a different belt to use these, so I suggest you buy an original. Make sure the supplier states the part is Original / Genuine Dyson or OEM.
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.http://www.google.com/products
.http://www.google.com/products?hl=en&q=911961-01&scoring=p
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.I can’t help you locate a Dyson service centre in Albuquerque, but you should be able to fit the new brush bar yourself. If you do need a local service centre, you can call Dyson on the following number – they will provide details of your nearest authorised service centre:
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.Dyson Helpline (USA): 1-866-MY-DYSON / 1-866-693-9766
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.8am – 8pm (CST) Monday to Friday
.9am – 3pm (CST) on Saturday
.10am – 2pm (CST) on Sunday
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.If you need any further assistance, please post back.
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.Please rate this solution if you find it helpful. Thanks!

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you’ve checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.
You may also want to refer to our online Support guide:
This should resolve the issue, but if you’d like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
You can download a copy of the DC24 user guide directly from our site:
I hope this helps – if you need any further advice on using or maintaining your machine, please visit www.dyson.com and click ‘Support’, or call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
www.dyson.com