Dyson DC25 All Floors Bagless Upright Vacuum
How to Identify and Fix Common Vacuum Problems ?
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Locate the u-bend cover, press the yellow release button, and look for any possible blockages. These blockages may be preventing the machine from locking in its upright position as well as reclining when already locked. See below link for visual guides.
Press and hold the `Standby ON/OFF` button on the purifier for longer than 20 seconds. The WiFi symbol will flash alternately between white and green to indicate that your network setting shave been removed.
Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating. This would also occur if the machine is set to auto and providing heat constantly for 9 hours.
Relevant Questions and Answers :
the most relevant questions and answers related to your specific issue
What are my alternatives? If I can’t service this machine without returning it to Dyson, I won’t ever buy another one.
.The original Dyson part number for the brush bar (often called brush roll) is: 911961-01
.If you type the above part number into Google Products (click link below) you will get a list of suppliers at varying prices. A genuine Dyson part will cost about $20-25. There are some cheaper replacements available but you may need a different belt to use these, so I suggest you buy an original. Make sure the supplier states the part is Original / Genuine Dyson or OEM.
.I can’t help you locate a Dyson service centre in Albuquerque, but you should be able to fit the new brush bar yourself. If you do need a local service centre, you can call Dyson on the following number – they will provide details of your nearest authorised service centre:
.Dyson Helpline (USA): 1-866-MY-DYSON / 1-866-693-9766
.8am – 8pm (CST) Monday to Friday
.9am – 3pm (CST) on Saturday
.10am – 2pm (CST) on Sunday
.If you need any further assistance, please post back.
.Please rate this solution if you find it helpful. Thanks!
I’m sorry to hear you’re having difficulty with your DC25. If the switch doesn’t seem to be working correctly, I’d encourage you to get in touch with us directly as we’d appreciate the opportunity to provide further assistance.
You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, so one of our advisors can run through some troubleshooting with you.
We’ll look forward to hearing from you.
Dyson Online Customer Support