Dyson DC15 All Floors – The Ball Bagless Upright Cyclonic Vacuum
How to Identify and Fix Common Vacuum Problems ?
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It measures 249 x 267 x 1,260mm (WDH) with the wand and motor head attached, and it weighs 3.08kg.
Relevant Questions and Answers :
the most relevant questions and answers related to your specific issue
http://media.dyson.com/downloads/UK/floorcare/Manuals/dc15_manual_uk.pdf
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.Remove the bin and underneath you will find a large disc (filter holder) that the bin in sits on. This needs to be removed. Its not as easy as it should be either.
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.Lay the machine flat on a table and stand behind the filter and pull the two top tab points with some firmly place fingers. Once these tabs release the last bottom tab can be gently flipped off with a flat blade screwdriver from the back (behind the wand hose).
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.I like to peel out the old filter and clean it up with a razor blade. Once this is done you can fit a lower cost DC14 filter in and save some money. No peeling needed if you buy a DC15 filter for big bucks.
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.Good luck.
The advice on resetting your machine will depend on which model of Dyson Ball you own. If you have a DC15, you can reset the machine by following the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD
If this is not the machine you own, please visit www.dyson.com and click ‘Support’, then select your model from the list.
If you’d like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
I’m sorry to hear you’re having difficulties with your DC15. Our advice on resolving this issue would depend on the sort of noise your machine is making. Please get in touch with us directly so we can run through some troubleshooting over the phone with you to determine the cause, and provide further assistance.
You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) – it will help if you have the machine to hand when you call. We’ll look forward to hearing from you.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
I’m sorry to hear you’re having difficulties with your DC28. The machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you’ve checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine. For help in doing this, please refer to the video embedded below.
You may also find our online support guide useful:
http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL
This should resolve the issue, but for any further help or advice with your machine, please call us free on 1-866-693-9766 – or if you email us at [email protected], someone will be in touch as soon as possible to provide assistance.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com