Beldray steam mop wont heat up or steam

\015 My Beldray steam mop should only take 30 secs to heat up and then be ready for use. I haven’t used it in about a week and I’ve just turned it on, only to find that it’s not heating up. It’s not even making steam sounds. The lights are on in the water tank area. It’s only a few months old, been used once a week. I’ve tried phoning Beldray but their phone just rings out. I can’t find a website either.\015 – Euro-Pro Vacuums