Dyson Vacuum Dc 14 Low Reach\015 Just got new carpet with a higher pile. My Dyson, which is working fine, creates too much suction an I can't move it forward on this carpet. I don't know if it's the higher pile or the somewhat more 'sealed' backing. Is there a way to reduce the suction?\015
How to Identify and Fix Common Vacuum Problems ?
Our sources include academic articles, blog posts, and personal essays from experienced Vacuum Technicians :
If the vacuum is still hard to push, tilt it back far enough that you can inspect the moving brush while the vacuum is running. Be careful to avoid getting too close to the moving parts. If you see that the brush is not turning, that means you will need to replace the brush belt.
One of the most common reasons for a vacuum that`s hard to push is using the incorrect suction setting. Most people want to use the maximum suction setting all the time, when in some cases this isn`t necessary.
Relevant Questions and Answers :
the most relevant questions and answers related to your specific issue
.I eventual gave in to curiosity and removed the three screws in the top or the yellow removable dust collection tube and cyclone bit to see what was in there. The mechanism to release the flap at the bottom of the collection tube does not allow you to remove the lid completely but it does open far enough to get inside. I found the whole top section of the yellow plastic bit blocked by a big plug of compacted dust and a champagne cork. If you are willing to take the risk and have a torx 15 screwdriver handy it that part may be blocked. It did get a bit messy.
.If I was going to attempt the same procedure I’d remove the dust collection unit from the vacuum cleaner as I did before, but leave the clear tube attached and the emptying flap firmly closed to reduce the mess from the dust falling out the bottom while cleaning the top part.
.Sorry to hear you’re having a problem with your DC07. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1940&product=DC07-SY
.If you’re still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.
.Dyson Customer Service
There. are several things that this could be. Probably the most common problem. that we see when customers come in with this problem is actually a .fairly simple problem to fix. Here are just a few things that this could. be.
The fist possible problem sounds like the most probable to .me, just because of the fact that you said you had just replaced the .clutch, and therefore you had to remove the bottom sole plate. This is a. VERY common problem actually.
Possible Problem #1. The first .problem is extremely common. In fact, we probably see between 2-3 of .these problems every week. It mostly happens after people take the .bottom plate off the vacuum cleaner in. order to clean the roller brush. What happens is when they reinstall .the bottom plate, they put it on on incorrectly. It’s actually very easy. to do. When the bottom plate (soleplate) is installed wrong, there will. be a gap between the bottom plate, and the agitator housing, or the .purple tray the roller brush sits in. This will cause the soleplate to .be a few inches higher off the ground then it should be, preventing the .brushes from even hitting the carpet. This makes it seem to the user .that vacuum has lost suction power because without the brushes .hitting the carpet, the machine will not pick up very well on floors, .but when they use the attachment hose there’s plenty of suction power.
Here’s. a picture of the WRONG way to install .the bottom plate. Notice the gap in between the two housings:
Here’s. another picture, that is the RIGHT way to .install the soleplate:
I. would say probably 6 times out of 10 this is the problem with the .customers machine. If you checked the soleplate and it is installed .correctly, move on to the second possible problem.
Possible .Problem # 2. Turn the vacuum cleaner .upside down so the brush roller is facing upwards. I found the easiest .way to work on it is to put it on a counter top or work bench. On the .left hand side behind the roller brush you should see a flexible .transparent hose that goes from the motor to the agitator housing. This .hose actually has a lot of strain on it when the vacuum cleaner is in the reclined .position. When the first few series of Dyson DC07 models came out, they .didn’t make this hose long enough, so when the vacuum was in the .reclined position, it would put too much stress on the hose, and cause .the hose to actually crack, usually right where the end of the hose that. goes into the agitator housing. Examine your hose and see if you have .any visible cracks in this hose. If you need to you may just remove the .entire hose assembly by pulling on it. It will easily come right out of .the machine so you can inspect it better. Here’s a picture of where the .hose usually cracks:
This. would also explain why the vacuum works fine when using the .attachments, but not on the floors. The attachment hose uses a different. suction channel, and when the machine is in the upright position, no .suction goes through this hose. If you do find a crack in this hose, the. this hose needs to be replaced. Here’s a direct link to that hose on .our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose. Part # 904219
Possible Problem #3. I would suspect that this. may not be the problem, but if neither of the solutions above worked, then try this. one. Dyson’s in general are prone to clogging. There are a few clog .ports throughout the vacuum cleaner that were added there due to Dyson .prototypes becoming clogged at these points. Here are pictures of how and where to check .for these clogs. Simply remove the suction port covers at both of these .locations:
If. you are getting suction power from the hose, but the vacuum still .doesn’t pick up on the floors, I think that these solutions should fix your problem. If. you just replaced the clutch mechanism, the roller brush should be .fine, but turn the vacuum over on it’s side and make sure that the .roller brush is actually spinning while it’s on carpet mode. If none of .these problems fixed your Dyson, please use the Clarification Request, .or leave another comment here on the Fixya repair page, and I’ll be .happy to further diagnosis the vacuum cleaner with you.
I hope .this was helpful to you. If so, please be sure to rate the repair as .helpful by clicking the thumbs up icon in the top of the repair page. .This is what keeps Fixya repair professionals like myself continue .posting these detailed repair solutions for free. We really do .appreciate when someone recognizes the work you’ve done. Thank you very .much,